Satisfaction Guarantee.

We stand by our products. If for any reason you are not 100% satisfied- we offer a 100% money back guarantee.

Contact us so we can understand the issues. Products are to be returned to Happy Town Pets - upon receipt, a full refund will be provided.

No - Food products must be no less than 10% used.

When do I have to inform you of an issue?

Happy Town Pets must be notified within 14 days of product receipt. 

After 14 days, normal warranty terms apply.

Shipping policy.

Free shipping for all orders over $50 and a flat $4 for other orders. For details see our Shipping Policy. All deliveries are 100% carbon offset. So you and your pet can breathe easy.

We ship within Singapore & Malaysia. New countries to open soon.

Products are dispatched form our local warehouse within 2 days.

Refunds & exchanges.

All refund and credits will be completed within 7 days of us receiving the returned product. Depending on your payment type, some payment types may take longer due to processing times. (ie PayPal can take 3-7 days to process refunds).

Replacements will be shipped within 5 working days of receiving the item(s) to replace.
For all replacements, please contact sales@happytownpets.com

Payment options.

We accept all major forms of payment. See footer for more details. There are no additionally charges for any of our payment types.

Cancelling an order?

You can cancel any order for a full refund before it ships from our warehouse.

Once in transit, please receive the products and then call us to arrange the return.

Are dog chews safe?

While incidences with our pet treats is extremely rare, we do not claim our treats are 100% risk-free. While our bone products are not cooked and have not calcified like a cooked bone has, just like a raw bone they can still present a small potential hazard.

Some treats may present a small choking hazard just like food can to humans. We recommend monitoring your dog when eating treats and understand their eating habits and choosing treats accordingly.


You agree when purchasing our treats that you do so understanding this minimal risk of feeding them to your dog and do not hold Happy Town Pets responsible or accountable for your decision to feed your pet our treat products.

Food & Treats

All of food & treat ingredients are human grade, healthy & natural. Our food doesn't come with a human grade certification so we do not recommend it for human consumption.

Raw food diets are great as they have no processing, but it can be hard to get a completed and balanced diet from raw food alone. It also has other drawbacks like being fresh only for a few days, potential microorganisms such as e-coli, salmonella etc. Cooked protein is also easier to digest than raw.

Like dry dog food, chilled dog food has the kill step to eradicate pathogens. It has a short shelf life and often treated with a lot of preservatives to last the time from factory to home.

Wet dog food is also processed at a high temperature for a long period while sealed to ensure that all micro-organisms are killed. It generally tastes great but contains mostly water and a lot of gelling agents to make the gravy. A half-used can stinks out the home pretty quickly too!

Dry dog food in comparison is the most convenient, preserved by dehydration and receives a quick temperature kill-step to ensure all microorganisms are eliminated.

Dog food stays fresh for roughly 4 weeks once opened when stored in a cool & dry place.

Products will last approx. 18 months from purchase date if sealed and stored in a cool, dry place.

Yes we do, we only ever use fresh or freshly prepared meat. No rendered meat meal or derivatives. Our meat is used fresh and not frozen. If we have to freeze it for transport, it is called freshly prepared.

Our single ingredient chews & treats are exactly that - a single ingredient with no fillers, preservatives, colours or chemicals.

Toys

Questions about our natural toy products.

Yes, always replace your toy at the first sign of wearing or damage. Tears and other damage can affect the toys strength and durability, making it less safe for your pet. If you're not sure, you can always give us a call at HQ. Some of our toys come with a guarantee, so you could get a free replacement.

Our toys are designed to be as strong as possible and made with the most natural and sustainable materials we can find. Sadly no toy is indestructible, so we recommend supervising your pet when they are playing with any toys.

Our tough rubber toys are made from natural rubber, sustainably harvested from the trunk of rubber trees. Then blended mixed with rice husk, a by-product from rice farming.

All our natural rubber toys are BPA free, phthalate free and non-toxic.

We recommend consulting a vet if your dog ingests any part of any of our products (except the food).

Our rope toys are made from natural hemp. As well as being great for the environment, hemp is antibacterial and can help to clean your dog’s teeth.

Hemp Products

Our hemp rope toys shed short fibers so (unlike many polyester ropes) they are unlikely to cause harm if ingested, as they tend to pass through the digestive system without getting tangled. This makes them safer for dogs to play with. We still recommend supervising your pet during play and consulting your vet if they ingest any large chunks or long threads.

Beco pets natural rubber toys are made from 100% natural rubber and rice husk. They are non-toxic and vanilla scented. If ingested, they are less likely to cause harm than their synthetic counterparts.
We recommend consulting a vet if your dog ingests any part of any products except food. just to be safe.

Poop Bags

Our Poop Bags are made from PE plastic. We include a D2W additive which helps accelerate the break down process when exposed to warmth, oxygen and moisture.

The time it takes for our degradable bags to decompose can vary depending on where they are disposed.

They do not leave long-lasting microplastics. These bags will break into smaller pieces and as the pieces get smaller, they degrade quicker until they are completely broken down.

Our bags are extra large, catering for most sizes of poop. The dimensions of our standard bags are 22.5cm x 33cm and our handle bags are 18cm x 33cm. Please note that due to manufacturing the sizes stated are an average and may vary slightly.

Our Beco Bags are 15 microns thick. That’s thick enough to keep poop in and hands out.

Shampoo & Conditioners

smith&burton range whilst safer than most cat grooming products on the market you could use any of our products.  However we believe in bringing a higher standard and using the highest levels of safety across all our products, including what you should and shouldn’t use on cats.

We have done extensive third party laboratory testing including Allergen Testing, Linalool and D-Limonene (present in a lot of Essential Oils especially citrus varieties) knowing that these are not safe for Cats. 

We also do not use EO blends for our Fragrances but Certified 100% Natural fragrance (extracted under the cleanest and safest methods in the world i.e. steam extraction, not harsh chemicals and solvents like absolute/essential oils.

For the upmost safety for Cats you are best to use Fragrance-Free so we recommend our Dermal Relief 2-in-1 Conditioning Shampoo (along with the Dermal Relief Topical Relief Spray).

If you do want to have a Fragrance in your Shampoo and Conditioner, then you can also use the Hydrating Shampoo and Hydrating Conditioner.  Also our Soothing Shampoo is Cat Friendly.

Unfortunately, studies show that kibble doesn’t actually improve dental health.

Good quality dental treats that avoid sugars and high salt (that rules most out) are good for dental health however, like our Single Ingredient nothing added Gatchews

Kibble won’t help their teeth, but our food should help them in a lot of other ways as its all natural and made form natural ingredient to provide a healthy dog. Dog Food

Dog Collars & Leashes

Our range of leather & hemp collars are good for your pet and also the planet.

They actually get softer with wear. HYPOALLERGENIC FOR SENSITIVE SKIN & ALLERGIES: This is the ideal collar for dogs with easily irritated skin and allergies. Hemp does not contain the chemicals found in other synthetic materials such as nylon. Hemp is extremely durable and also very soft on your dogs sensitive skin. Hemp collars

While some dogs are quite happy wearing a collar, from a practical point of view, constantly wearing one could cause damage to their fur and the skin on their neck as the collar rubs against their body.

Hemp collars